Transit Guidelines

Passenger Guidelines

Middlesex County Connect is committed to a safe and reliable transit experience for all passengers and bus operators. Passengers will be treated with respect in every interaction with bus operators, and can expect that operators will do their best to ensure an efficient and timely arrival to their destination. Passengers will treat bus operators, and other passengers with the same level of respect and courtesy and shall adhere to the guidelines and regulations. These regulations are in place to ensure a respectful and safe experience for all parties. Failure to comply may result in the operator asking the passenger to leave the bus.

For a complete list of passenger guidelines, please see this document.

Accessibility Guidelines 

Middlesex County Connect is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration, and equal opportunity.

Our buses are equipped with an accessible lift on the passenger side of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The lift can be deployed by the bus operator upon request, however, you must be able to maneuver your mobility aid into the designated area on the bus.

The final decision concerning if the mobility aid can be safely loaded onto the bus will be at the discretion of operator.

  • Service Animals

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing the transit service.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all time and clear of all aisles and exits.

  • Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using the transit service. The service is free of charge to support persons accompanying a person with a disability.